Privacy Policy
Last Updated: November 1, 2026
1. Introduction
Welcome to Kamlesh Khichdiwala.
At Kamlesh Khichdiwala, we value your privacy and recognize the importance of protecting your personal information.
This Privacy Policy explains how we collect, use, process, share, store, and protect personal information when you visit our website, https://khichdiwala.com/, purchase our products, submit inquiries, or interact with our services.
Throughout this Privacy Policy, “Kamlesh Khichdiwala,” “we,” “our,” and “us” refer to the business operating the website. “You,” “your,” and “customer” refer to individuals interacting with our website or services.
We process personal information in accordance with applicable Indian data-protection laws.
Where consent is required by law, we will seek appropriate consent before processing your personal information.
2. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
A. Personal and Contact Information
- Full Name
- Email Address
- Mobile or telephone number.
- Billing and delivery addresses.
- PIN code and location details provided for delivery.
- Information submitted through contact or enquiry forms.
B. Order and Transaction Information
When you place an order, we may collect:
- Products purchased.
- Order numbers and purchase history.
- Billing and shipping details.
- Order status and delivery information.
- Payment confirmation and transaction references.
- Refund, replacement, or cancellation information.
C. Technical and Website Usage Information
Depending on the technologies used by our website, we may collect:
- IP address.
- Browser type and device information.
- Operating system.
- Pages visited and website interactions.
- Referral sources.
- Cookies and similar technical identifiers.
D. Customer Support and Communication Information
When you contact us, we may collect information relating to:
- Customer inquiries.
- Product-related questions.
- Complaints and feedback.
- Delivery and payment concerns.
- Business and partnership enquiries.
- Communications necessary to resolve your request.
We aim to collect only the personal information reasonably necessary for the relevant purpose.
3. How We Collect Your Information
We may collect personal information through the following methods:
A. Information You Provide Directly
This includes information submitted when you:
- Place an order.
- Complete a contact form.
- Request customer support.
- Submit feedback or a complaint.
- Contact us through email or telephone.
- Make a business or partnership inquiry.
- Subscribe to promotional communications, where such a feature is offered.
B. Information Collected Automatically
Certain technical information may be collected when you access our website through cookies, server logs, and similar technologies.
C. Information Received from Service Providers
Where necessary, we may receive order, payment-status, or delivery-related information from authorized payment gateways, courier partners, and other service providers involved in fulfilling your request.
4. How We Use Your Information
We may process personal information for the following purposes:
A. Order Processing and Fulfilment
- Processing and confirming orders.
- Verifying transaction status.
- Preparing and dispatching products.
- Arranging delivery.
- Communicating order updates.
- Processing eligible cancellations, replacements, and refunds.
B. Customer Support
- Responding to questions and inquiries.
- Resolving product-related concerns.
- Addressing complaints.
- Providing assistance with payments, orders, and deliveries.
C. Website Operations and Improvement
- Maintaining website functionality.
- Identifying and resolving technical problems.
- Monitoring website performance.
- Improving navigation and customer experience.
- Preventing unauthorized access and fraudulent activity.
D. Marketing and Promotional Communications
Where permitted by applicable law and subject to any required consent, we may use contact information to communicate:
- New product launches.
- Promotional offers.
- Product updates.
- Brand announcements.
- Other relevant marketing information.
You may withdraw consent or opt out of optional promotional communications through the methods made available to you.
E. Legal and Regulatory Compliance
We may process or retain information when necessary to comply with applicable legal, accounting, tax, consumer-protection, and regulatory obligations.
5. Payment Information and Security
Payments made through our website may be processed by authorized third-party payment service providers.
Kamlesh Khichdiwala does not intend to directly collect or store full payment-card details where those details are processed by an authorized payment gateway.
We may receive transaction-related information, such as payment status, transaction identifiers, payment amounts, and refund confirmations, to manage orders and provide customer support.
Payment service providers may process information in accordance with their own privacy and security policies.
Customers should avoid sharing card PINs, OTPs, passwords, or other confidential payment credentials through ordinary email or contact forms.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, remember relevant preferences, maintain security, and understand website usage.
Depending on the tools implemented, these technologies may include:
- Essential Cookies: Support core website functionality, security, and checkout operations.
- Functional Cookies: Remember relevant preferences and improve usability.
- Analytics Cookies: Help us understand website traffic and performance.
- Marketing Cookies: May support advertising measurement or personalized promotional experiences.
Non-essential cookies and tracking technologies will be used subject to applicable legal requirements, including consent where required.
You may be able to manage certain cookie preferences through our website’s available controls or your browser settings.
Disabling some cookies may affect website functionality.
The actual categories of cookies used will depend on the services and technologies implemented on our website.
7. Sharing of Personal Information
We do not sell personal information to third parties for their independent commercial use.
We may share personal information with trusted service providers when reasonably necessary to operate our business or provide requested services.
Such parties may include:
A. Payment Service Providers
To process payments, verify transaction status, and manage refunds.
B. Shipping and Delivery Partners
To arrange delivery, provide shipment updates, and resolve delivery-related issues.
C. Website and Technology Service Providers
To support website hosting, technical maintenance, security, and related operations.
D. Customer Support and Communication Providers
To help manage customer inquiries, service messages, and permitted communications.
E. Government and Regulatory Authorities
Where disclosure is required or authorized under applicable law.
We seek to limit disclosures to information reasonably necessary for the relevant purpose and apply appropriate safeguards.
Third-party providers may also be subject to their own legal and privacy obligations.
8. Data Security
We recognize the importance of protecting personal information against unauthorized access, disclosure, alteration, loss, and misuse.
We aim to implement reasonable technical, administrative, and organizational safeguards appropriate to the nature of the information processed.
These may include access restrictions, secure communication technologies, system maintenance, and appropriate controls over service-provider access.
However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.
If you believe your personal information has been compromised or misused in connection with our services, please contact us promptly.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to meet applicable legal, accounting, tax, dispute-resolution, and regulatory obligations.
Retention periods may vary depending on the nature of the information and the reason for processing it.
For example, order and transaction records may need to be retained for applicable statutory purposes, while certain customer-support records may be retained to resolve inquiries or disputes.
When personal information is no longer required, we will delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.
10. Your Privacy Rights and Choices
Subject to applicable Indian data-protection laws and their implementation, you may have rights concerning your personal information.
These may include the ability to:
- Request information about how your personal data is processed.
- Request correction or updating of inaccurate personal information.
- Request erasure of personal information where legally applicable.
- Withdraw content for processing based on consent.
- Raise grievances relating to personal-data processing.
- Exercise other rights available under applicable law.
Certain requests may be subject to identity verification, legal retention requirements, and other lawful limitations.
To submit a privacy-related request, please contact us using the information provided in Section 16.
We will review and respond to requests in accordance with applicable legal requirements.
11. Children's Privacy
Our website and products are intended for general consumers and are not specifically directed at children.
We do not knowingly seek to collect personal information directly from children without any consent or authorization required under applicable law.
Where the processing of a child’s personal information requires parental or guardian consent, we will comply with applicable legal requirements.
If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, social-media platforms, payment gateways, or delivery-related services.
These third parties may have their own privacy policies, terms, and data-processing practices.
Kamlesh Khichdiwala does not control the independent privacy practices of third-party websites or services.
We encourage users to review the relevant privacy policies before providing personal information to external platforms.
13. International Data Processing
Some technology or service providers may process or store information using systems located outside India.
Where personal information is transferred or processed internationally, we will comply with applicable Indian legal requirements and any relevant restrictions on such transfers.
The actual locations and arrangements for processing depend on the service providers used by our business.
14. Marketing Preferences and Communications
We may communicate with customers regarding order confirmations, delivery updates, service-related matters, and other information necessary to fulfil customer requests.
Optional promotional communications will be provided in accordance with applicable legal requirements and any necessary consent.
You may request to stop receiving optional marketing communications by using an available unsubscribe mechanism or contacting us.
Opting out of promotional communications will not necessarily prevent essential transactional or service-related messages.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website features, data-processing practices, or applicable legal requirements.
Any updated version will be published on this page with a revised update date.
Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage users to review this Privacy Policy periodically.
16. Contact Information and Privacy Grievances
For questions, concerns, or requests relating to this Privacy Policy or the processing of your personal information, please contact:
Brand: Kamlesh Khichdiwala
Website: https://khichdiwala.com/
Email: contact@khichdiwala.com
Phone: +91 90820 04678
Business Address: A-701, Orchid Business Park, Twin Arcade Complex, Military Road, Marol, Andheri East, Mumbai-400059, Maharashtra, India.
For privacy-related complaints or data requests, please include a description of your concern and sufficient information for us to identify and respond to your request.
Where applicable law requires a designated grievance contact or other additional contact details, those details will be provided through this Privacy Policy or another appropriate communication channel.
